All products purchased from the ShuttleSlide LLC. website can be returned free within 30 days of purchase. After the 30 day grace period, all returns are subject to a 15% restocking fee. If purchased from a vendor or re-seller besides ShuttleSlide LLC., please coordinate your return with that vendor. If unsure of where you purchased, call or email us at 321-345-3315 or email@example.com for more information. If you think your mount is defective, do not request an RMA# for a return. Instead, head to the Warranty page. ShuttleSlide LLC. products are covered by a lifetime warranty to the original purchaser. Please see the Warranty page for details and how to submit a warranty claim if needed.
Preparing your return:
Before you begin the return process, make sure the product you plan to return is in new, resell-able condition. Damaged products cannot be returned. ShuttleSlide LLC. accepts returns of full mounting systems or individual components. If any component is used, altered, or otherwise not suitable for resale, we cannot accept the component for return. If all product components are in sell-able condition, a refund is granted in the amount of the product’s listed price when it was originally sold. If products that are received are deemed to be unfit for resale ShuttleSlide LLC., at it's sole discretion, can choose to return the shipment back to the original sender if the sender pays for return shipping costs. Shipping charges are not refunded.
How to make a return:
You will need the following.
· ShuttleSlide LLC. Order ID number from the original shipment
· Names and part numbers of the specific parts as well as the quantities being returned.
· The product being returned with all original components, hardware and packaging included.
Obtain a Return Material Authorization (RMA) number.
To receive your RMA number contact us via the Contact page or email us directly at: firstname.lastname@example.org
The 7 digit RMA number you receive should be in this format: XX-XXXXX
Write your RMA number clearly on the exterior of the container you are shipping your products in. Any products received without an RMA number may significantly delay your refund or prevent it completely if we can't match your account to the returned parts.
Address packages to:
13305 Roseland Rd #562
Roseland, FL 32957
Your refund will appear in the account originally used for purchase within 2-3 weeks.